The Care Act in ´ºÓêÖ±²¥
Understanding the Care Act 2014
Key Principles
- Your wellbeing comes first - including your physical and mental health, emotional wellbeing, and personal dign You are in control - your views, wishes, and beliefs must be respected.
- Prevention is key - support should help you stay independent and avoid future needs. You are protected - from abuse, neglect, and unsafe care.
- You are involved - in all decisions about your care and support.
Working in a strengths-based way
We work with you to build on your strengths, not just focus on your needs. This means:
- recognising what you can do, not just what you can’t
- supporting you to use your skills, relationships, and community connections. Helping you to stay independent and make your own choices
- working with you, not doing things to you
This approach helps us create care and support plans that are personal, empowering, and sustainable.
Who can get support?
We must assess anyone who appears to need care or support. You may be eligible if:
- your needs are caused by a physical or mental impairment or illness
- you are unable to do two or more of the following:
- eat and drink properly
- keep clean and well-groomed
- use the toilet
- dress appropriately
- keep your home safe and clean
- maintain relationships
- take part in work, education, or volunteering
- use local ´ºÓêÖ±²¥ (e.g. shops, GP)
- look after children (if applicable)
- your wellbeing is significantly affected by these difficulties. If you meet all three conditions, you are entitled to support
How we support you
Our Adult Social Care ´ºÓêÖ±²¥ aim to:
- help you live independently and safely at home
- provide clear information and advice
- offer short-term support to help you regain skills and confidence
- arrange long-term care when needed
- work closely with health ´ºÓêÖ±²¥ and community organisations
- support carers who look after family or friends
Need help or an assessment?
If you think you or someone you care for may need support, you can:
- request a care needs assessment
- get advice and information about local ´ºÓêÖ±²¥
- explore support for carers
Call us on 0121 303 1234 or visit our Adult Social Care page for more support.
Page last updated: 7 August 2025