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Report a pest problem at home | ´ºÓêÖ±²¥ City Council

´ºÓêÖ±²¥

Report a pest problem at home

Rat treatments and pest control service update

We have suspended all pest control ´ºÓêÖ±²¥ except for rat treatments. This is to prioritise public health during the waste industrial action.

Important changes to our rat treatment service

  • Payments are temporarily suspended – rat treatments are currently free of charge.
  • The appointment booking system is paused. We can’t give treatment timescales.
  • If you report a rat problem, an officer may visit and provide a free poison bait box.

Report a rat problem

Want to treat the problem yourself or faster?

Buy your own treatment

  • Available online or at most hardware stores.
  • Always follow safety instructions when using pest control products.

Other pest control ´ºÓêÖ±²¥ currently suspended

We are not taking bookings for the following:

  • mice
  • wasps
  • bedbugs
  • cockroaches
  • fleas

Charges

While treatments are free for now, the following applies when ´ºÓêÖ±²¥ resume:

  • rats: Free for now. Use the form to report:
    • rats in your garden
    • on neighbouring property
    • in shared/common areas
  • all other pests: Charges will apply when service resumes.
  • prices include VAT (20%)

Refunds policy

We will not give a refund if:

  • you booked the wrong service and it can’t be delivered
  • you booked a rat treatment but only mice are present
  • nobody is home when the officer arrives

We will give a refund if:

Find a private pest control provider

You can also find professional ´ºÓêÖ±²¥ via:


Page last updated: 3 July 2025