Report a pest problem at home
Rat treatments and pest control service update
We have suspended all pest control ´ºÓêÖ±²¥ except for rat treatments. This is to prioritise public health during the waste industrial action.
Important changes to our rat treatment service
- Payments are temporarily suspended – rat treatments are currently free of charge.
- The appointment booking system is paused. We can’t give treatment timescales.
- If you report a rat problem, an officer may visit and provide a free poison bait box.
Want to treat the problem yourself or faster?
Buy your own treatment
- Available online or at most hardware stores.
- Always follow safety instructions when using pest control products.
Other pest control ´ºÓêÖ±²¥ currently suspended
We are not taking bookings for the following:
- mice
- wasps
- bedbugs
- cockroaches
- fleas
Charges
While treatments are free for now, the following applies when ´ºÓêÖ±²¥ resume:
- rats: Free for now. Use the form to report:
- rats in your garden
- on neighbouring property
- in shared/common areas
- all other pests: Charges will apply when service resumes.
- prices include VAT (20%)
Refunds policy
We will not give a refund if:
- you booked the wrong service and it can’t be delivered
- you booked a rat treatment but only mice are present
- nobody is home when the officer arrives
We will give a refund if:
- you cancel at least 48 hours in advance – call 0121 303 1923 or email cs.pestcontrol@birmingham.gov.uk
- we cancel and you don’t want to rebook
Find a private pest control provider
You can also find professional ´ºÓêÖ±²¥ via:
Page last updated: 3 July 2025